Our Guests

Rest assured...we will:

• Continually strive to deliver excellent guest experiences at great value
• Guarantee to provide what you have asked for, or you won’t pay for it
• Offer real service, not lip service
• Innovate to improve your experience with us
• Treat you as an individual and listen

Our People

Rest assured....we will:

• Treat you with respect and act with integrity
• Encourage and inspire you to grow with us
• Help you with work life fusion and the things that matter to you
• Provide you with a safe, secure, and  supportive working environment
• Make work fun

Our Stakeholders 

Rest assured... we will:

•   Treat your business as if it were our own, and be responsible for our actions.
•   Be transparent in everything we do for you and act with integrity
•   Treat  you, your asset and your people with respect  and help them to grow
•   Add value and make a difference  through sound practical advice
•   Never rest on our laurels 

Behind the numerous success stories and impressive figures is a team of directors that have made their name several times over in this industry. They will help you get to exactly where you want to be.

David Stanford, Chief Executive

From building up hotel groups to building smart investments, David has brought exceptional success to every area of hotel development he's been involved in. Above and beyond his considerable expertise is a passion for the industry and a genuine desire to help people succeed.

Martin Johnstone, Finance Director

From successful beginnings with Thistle Hotels, Martin's career and financial expertise have gone from strength to strength. He's now responsible for the financial performance of hotels and can count increased margins, high returns of investment and innovative financial plans amongst his list of successes.

Simon Lester, Chairman

With a proven track record in 4 and 5 star hotels, a successful booking agency business and consultant services for CEOs under his belt, Simon is the perfect person to help major hotel groups across the world to develop their business.

Our Green policies

Lester Hotels is keenly aware of its duties and responsibilities with regards to the environment, its employees and to the communities in which it operates. We are committed to following practices and principles to enable us to meet and exceed both global, national and moral expectations.

We will endeavor to achieve this objective by;

• Running an efficient and successful hotel operation which supports the local community and economy by being a key employer in the area.
• Carrying out our business by the most environmentally and socially acceptable means practicable
• Constantly monitoring and updating our practices along with regular training of colleagues to deliver business and environmental benefits.

Initiatives currently undertaken:

Waste limitation and management:

• Mindful of the cost of energy, raw materials and labour involved in production, the ordering of all items is carefully controlled to minimise waste.
• Bulk purchasing is also used where possible to minimise packaging and reduce the damage caused to the environment by delivery vehicles.  
• Wherever possible we use local suppliers to support the local economy, local employment and to cut down on delivery mileage
• Restaurant food is coded in order to eliminate food waste through overproduction.
• The use of lighting, heating and air conditioning is constantly monitored to ensure these resources are not wasted whilst not compromising comfort standards. energy efficient light bulbs are installed wherever possible.
• All bedrooms with radiators are fitted with thermo valves. Hotel heating is minimised from spring to autumn.
• Email communications are only printed when necessary. Advertising and bookings are encouraged via the Hotel web sites to reduce paperwork.
• New plant and equipment is chosen with energy efficiency in mind.
• Soap dispensers are used in bathrooms and public toilets to reduce the waste from under utilised soap bars.
• Ever aware of the need to conserve water, 'hippo bags' are being installed in all bathrooms and replacement cisterns are of the reduced water capacity type.
• External lighting is controlled by light sensors to ensure energy usage is efficient.

Recycling:

• All hotel waste paper and cardboard is separated from general waste for recycling. scrap paper is reused where possible for note taking.
• Printer cartridges are recycled where possible for charity. stationery items are reused wherever possible.
• Cooking oil is collected by a licensed contractor and recycled or used for bio diesel.
• All glass and bottles are recycled.
• Used postage stamps are collected for charity.
• Bedroom and restaurant linen is changed at intervals that do not compromise our standards or the comfort of our guests whilst economizing on usage.
• Guests are pro-actively offered the opportunity to assist in minimising energy\chemical consumptions by deciding on less frequent replacement of fresh linen and toweling.
• Old kitchen and office equipment is recycled by licensed contractors.

Support for local community:

• Charitable donations are made to local charities. all foodstuffs are purchased from local suppliers wherever possible. locally produced drinks are stocked and promoted.
• Promotional materials for local facilities and attractions are displayed and readily available to guests. corporate hospitality is conducted supporting local suppliers, facilities and attractions.
• Each Hotel conducts business with regard to the immediate neighbourhood and is mindful of light and noise pollution.
• The Hotels are carefully and continually maintained enhancing the overall appearance of the local areas.
• Cash is injected into the local community in the form of business rates and colleague spending power.
• Hotel facilities are regularly used to support local communities.

General:

Lester Hotels encourages the personal development of colleagues and the NVQ training schemes are available to attend during working hours. our printed literature is carried out by a considerate print company who are taking ongoing initiatives to support the environment including vegetable based inks, elemental chlorine free paper and recycled paper.

Monitoring and management systems.

• Each Hotel will set an aggressive target for reducing energy usage on a per room/ per cover basis.
• Each Hotel will nominate a 'Green Champion' to co-ordinate with their General Manager and other Hotel representatives in reducing energy consumption.
• Performance indicators are set and monitored monthly on a group basis.
• The Lester Hotels intranet site is used to communicate successes and results from Green initiatives and inform team members of results from KPI's
• Audits will be arranged through the Carbon Trust to identify areas that can be improved.
• Where the option exists, suppliers who can demonstrate Green credentials will be used for goods and services.

Membership of external grading schemes is actively sort and encouraged.  Initiatives which are being introduced

•  Coreless toilet tissue to reduce toilet roll usage
•  Aerated shower heads.
•  Aerated tap mixers.
•  Offset conferences (Carbon negative usage from conference delegates is offset by a charity offering carbon positive benefits)
•  Eco friendly supplies purchased (Pillows made from recycled plastic bottles, pens using recycled plastic, biodegradable laundry bags, low VOC paint for refurbishment)
•  Greener buildings
•  Labelled recycling bins in all conference rooms

Lester Hotels is very aware of its legal and moral responsibility for the safety and well being of our guests and our people.

Every hotel operated by Lester Hotels is audited twice a year by an external independent  Risk Management company and a Corporate Healthcheck Pack together with an Action Plan produced.

In addition every hotel has a Colleague Safety Committee which meets regularly to review Health & Safety across the property.

Safety Checklists operate across  each hotel detailed what must be done on an hourly, weekly, daily, monthly, etc basis and by whom and these have to be signed to show the action has been carried out, any further actions noted, and these checklists are regularly audited.